Return & Refund Policy

We want you to be completely satisfied with your leather purchase. If you need to return an item, please review our return guidelines below.

Return Instructions

  • Return requests must be submitted within 7 days of delivery of your order.
  • To request a return, please contact our support team at Info@leathertopshop.com with your order details and reason for return.
  • Items must be returned unused, unworn, unwashed, and in their original condition with all tags and packaging included.
  • Customers may try the product on indoors to check fitting, but products showing signs of wear, damage, alterations, stains, or washing will not be accepted.
  • Return shipping costs are the responsibility of the customer. Customers must arrange and pay for shipping the item back to our facility.
  • We recommend using a tracked shipping service, as we are not responsible for packages lost during return transit.

Return Inspection Process

Once we receive your returned item, our quality team will carefully inspect the product within 72 hours. We will check:

  • Product condition
  • Leather quality
  • Signs of usage or damage
  • Original packaging and tags

After inspection, we will confirm whether the item qualifies for a return.

If approved: a refund will be processed to your original payment method. Refund processing time may vary depending on your bank or payment provider.

If the item does not meet our return requirements, it will be returned back to the customer.

Damaged or Incorrect Items

If you receive a damaged product, a defective item, or the wrong product or size due to our mistake, please contact us within 48–72 hours of delivery with photos or videos of the issue.

After verification, we will provide a suitable resolution, including replacement or refund where applicable.

Exchange Policy

  • Exchange requests must be submitted within 7 days of delivery.
  • Customers are responsible for return shipping costs.
  • Once the returned item reaches us and passes inspection, the replacement item will be processed.
  • Exchange availability depends on stock availability and product condition.

Custom & Made-to-Order Products

Because our custom leather products are individually crafted according to customer requirements:

  • Customized, personalized, or made-to-order items cannot be returned or exchanged unless there is a manufacturing defect or an error from our side.
  • We recommend confirming size, measurements, and customization details before production begins.

Important Notes

  • Return approval is only confirmed after our inspection process is completed.
  • Items returned without prior approval may not be accepted.
  • Shipping charges from the original order are non-refundable unless the item was incorrect or defective.
  • We reserve the right to refuse returns that do not meet our return conditions.